Do you work on staging or directly on live?

Staging by default. If you already have a staging environment, we use it; if not, we spin up a clone. We only touch live for the final, tested deploy, and for true emergencies where there is no clone available, we work live but always take a snapshot first and change one thing at a time. Tell us in the form which access you have (staging, live admin + SFTP, or need to arrange) and we’ll plan around it.