Returns + alterations, most made-to-measure dresses are non-returnable. How do you handle policy + edge cases?

Industry standard: made-to-measure gowns are non-returnable (customer signs off on measurements; dress is cut to spec; can’t restock). Off-the-rack is returnable per standard policy (typically 14-30 days, unworn, tags attached, no alterations).

The Magento policy enforcement:

• Per-SKU return-eligibility flag, product attribute set to non-returnable for made-to-measure items. Displayed on PDP, in cart, in order confirmation. Customer ticks “I understand this is non-returnable” checkbox before checkout.
• RMA module rejects ineligible items, if customer tries to start a return on a non-returnable item, the form blocks them with the original policy disclosure shown. Routes them to alterations instead.
• Alterations workflow, for sizing-off issues on made-to-measure items, route to local alterations (partner with a network) or to in-house remake at cost. Magento order-line gets an “alterations claim” tag; customer support pre-approves; alterations vendor invoices the brand.
• Edge cases: damaged-in-transit (always returnable; carrier claim), wrong size shipped (always returnable + refund + apology gift), bride changed her mind 2 weeks before wedding (case-by-case discretion; not policy).

The legal piece: returns policy must be conspicuously linked from PDP + cart + checkout per FTC + EU CRD + UK Consumer Rights Act. Pre-checkout acknowledgement checkbox provides defensible audit trail in chargeback disputes. Saves ~80% of policy-related chargeback losses in the data I see.