What’s Loi Hamon and how does it affect Magento checkout?

Loi Hamon (2014, Loi n°2014-344 « relative à la consommation ») is the French consumer-protection law that strengthened EU directive rules around distance-selling. Key Magento checkout impacts:

  • 14-day cooling-off period, B2C customers can return goods within 14 days, no reason needed. Standard EU rule but Loi Hamon extended it to digital goods + services.
  • Pre-contractual information, customers must see, before paying, the total price (incl. TVA + shipping), seller identity (RCS / SIRET), delivery date, return policy. Magento’s checkout review step covers this if configured properly.
  • Explicit confirm-button text, the final order button must say « Commande avec obligation de paiement » (or equivalent), not just « Confirmer ». We override the Magento checkout button label in the FR view.
  • Extended insurance / warranty disclosure, if you offer paid extras, Loi Hamon requires unticked-by-default checkboxes (similar to CNIL on cookies).
  • Subscription cancellation, for subscription stores, customers can cancel via the same channel they signed up.

We audit + adjust checkout copy / flow for Loi Hamon compliance on every FR build.

Kishan Savaliya
Kishan Savaliya
Adobe Certified Magento Commerce Developer
Ahmedabad [IN]working hours, replies within four hours
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