Do I pay before or after the fix?

For most emergencies, we agree the scope and price up front, then start. A Quick Fix or Sprint is typically paid on agreement so we can begin immediately, speed matters in an outage. Retainer clients are billed monthly and simply log the incident. We’ll always confirm the price with you before any work begins; there are no hidden hourly overruns because every tier is scoped to a fixed hours basis at $25/hr.