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What access do you need to fix a Cloud bug?

Ideally: a user added to your Adobe Commerce Cloud project (Integration/Staging at minimum), read access to cloud.log / deploy.log, and a New Relic APM link if you have one. For Fastly issues we need the Fastly service ID and API token (or admin access to configure it through the Cloud admin). If you can’t grant project access immediately, we can start from logs and a screen-share and arrange access in parallel.

Kishan Savaliya
Kishan Savaliya
Adobe Certified Magento Commerce Developer
Ahmedabad [IN]working hours, replies within four hours
When do you need it

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